Terms of service
PRIVACY
This Website collects some Personal Data from its Users.
Users may be subject to different protection standards and broader standards may therefore apply to some. In order to learn more about the protection criteria, Users can refer to the applicability section.
TYPES OF DATA COLLECTED
Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Cookies; Usage Data; first name; phone number; email address; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); last name.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.
THE RIGHTS OF USERS
Users may exercise certain rights regarding their Data processed by the Owner.
Users entitled to broader protection standards may exercise any of the rights described below. In all other cases, Users may inquire with the Owner to find out which rights apply to them.
In particular, Users have the right to do the following:
Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Applicability of broader protection standards
While most provisions of this document concern all Users, some provisions expressly only apply if the processing of Personal Data is subject to broader protection standards.
Such broader protection standards apply when the processing:
is performed by an Owner based within the EU;
concerns the Personal Data of Users who are in the EU and is related to the offering of paid or unpaid goods or services, to such Users;
concerns the Personal Data of Users who are in the EU and allows the Owner to monitor such Users’ behavior taking place in the EU.
LEGAL ACTION
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User’s Personal Data
In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
SHIPPING AND DELIVERY
We will aim to ship all orders within 2-7 business days. (Excluding pre-orders)
Orders placed after 1pm on Fridays will be processed on the next available working day.
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
The Dispatch Confirmation will include a tracking number.
All orders will require a signature on delivery.
Delay is sometimes outside of our control and therefore, time of delivery will not be of the essence. As such we will not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering the Products to you.
If the Delivery Address is incorrect or incomplete and as a result we try but are not able to make the delivery, we may treat the order as cancelled by you. Where we deem the order to be cancelled we will refund the price of the Products, but we shall be entitled to keep the amount you paid for delivery.
PRICING
The price of any Products will be as quoted in New Israeli Shekel on our Website from time to time, except in cases of obvious error.
These prices include VAT (unless expressly stated as exclusive of VAT) but exclude delivery costs, which will be added to the total amount due as set out in clause 6 of these Terms.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. The cost of foreign products and services may fluctuate.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
Full payment must be received and verified by us before your purchase can be guaranteed.
OUR LIABILITY
We warrant to you that any Product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
This does not include or limit in any way our liability: for death or personal injury caused by our negligence;
under the Consumer Protection Act 1987; for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We will not be liable for any loss or damage caused by viruses, a denial-of-service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this clause 14.5 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 14.1.
COMMUNICATIONS
Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing via the email address at sneakerstashofficial@gmail.com. This condition does not affect your statutory rights.
EVENTS OUT OF OUR CONTROL
We are not responsible for damages caused by incorrect or improper use of our products and services.
Sneakerstash is not responsible for damages caused to fake, unauthentic, illegitimate sneakers, or footwear with poor quality control in accordance with the aforementioned circumstances, nor do we advise using our products on them.
RETURNS POLICY
Minor Defects
Did the courier trash your parcel? Items arrived leaking or damaged? Just email us at sneakerstashofficial@gmail.com with as many details and photos as possible. We'll have the affected part of your order replaced.
Major Defects
In situations where we have deemed a major defect to have occurred, you will be eligible for your choice of:
- Refund
- Store credit
- Replacement of the order
Change of mind
If you change your mind, after the purchase, you have 30 days to return the product for a store credit equivalent to your purchase amount, less the cost of shipping (50₪ per parcel).
Refunds (if applicable)
In the case of a major defect or an applicable situation, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Loss of parcels
Sneakerstash is not liable for parcels that have been lost or misplaced in transit by third party suppliers and/or contractors. This includes but is not limited to all products sold and sneakers sent to and from our locations.
However, where a parcel is deemed lost, Sneakerstash will replace your order. The process to deem a parcel lost may take 7-21 days.
If the parcel contains shoes being sent to and from our locations, an insurance policy of up to $300 is provided. Additional insurance may be provided on enquiry. We are not liable for the success of the insurance claims but we will help you out with the process.
In order to cancel an existing order, please send the following details to our support mail - sneakerstashofficial@gmail.com
- Order number (beginning with #SN)
- Full Name
- Email Address
- Phone Number (with corresponding area code)
For cancellations of orders purchased with credit cards, you’ll need to provide us with the last four digits of the corresponding credit card.
*Credit card cancellations are valid for 48 hours from the moment of purchase. Cancellations beyond this time frame are subject to store credit of the same value.
For all other checkout platforms such as Paypal, you’ll need to provide the corresponding email with which the order was placed.
Refund Processing -
Sneakerstash is not responsible for processing procedures and times outside of our jurisdiction and refunds may take up to 40 business days. We are not responsible for additional delays placed on funds by financial institutions both domestically and internationally.
Abandoned Pick-Ups -
All orders placed under ‘pick-up’ collection method are required to be scheduled via email or chat with at least 24 hours notice in order to schedule logistics accordingly.
All order placed with this method must be picked up within 14 days or else they will be cancelled automatically.
Orders cancelled after this 14 day period are automatically redeemed via store credit and may not be refunded.
In the event of a customer failing to adhere scheduled pick-up hours or being a ‘no-show’, Sneakerstash maintains the right to either cancel the pertaining order(s) or ship the order(s) directly to the customer at our standardized rates for home delivery.
Package Return and Reshipping Regulation by Sneakerstash -
Section 1: Return Policy
1.1 If a package is returned to Sneakerstash due to the customer's failure to respond to the courier more than twice or to collect the package within three business days after receiving SMS confirmation for pick-up, the package will be returned to Sneakerstash.
1.2 Upon return, the package can be collected from the Sneakerstash Gallery or reshipped to the customer.
Section 2: Collection or Reshipping
2.1 Collection from Sneakerstash Gallery: Customers can collect their returned package from the Sneakerstash Gallery within a specified timeframe as communicated by Sneakerstash.
2.2 Reshipping Option: Customers can opt for a new shipment. The reshipping option incurs a fee of 50₪, encompassing all logistical, shipping, and handling fees.
Section 3: Procedure for Reshipping
3.1 Customers opting for reshipment must communicate their decision to Sneakerstash within a designated period to arrange the new shipment.
3.2 The reshipment will be initiated upon receipt of the reshipping fee. The customer's provided shipping address will be used for the new delivery.
Section 4: Exceptions and Amendments
4.1 Sneakerstash reserves the right to make amendments to this regulation as deemed necessary.
4.2 Any exceptional cases or disputes regarding the application of this regulation will be handled on a case-by-case basis at the discretion of Sneakerstash.
CLEANING SERVICES-
* Photos must be taken in good lighting, clearly outlining flaws
* If the shoes have been cleaned previously, please provide details
* Flaws which haven’t been outlined / mentioned will incur a fee depending on necessary treatment
*Sneakerstash has the right to refuse/deny cleaning services to pairs which are beyond repair or are deemed illegitimate/fake/unauthentic by our team
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