Refund policy

Minor Defects

Did the courier trash your parcel? Items arrived leaking or damaged? Just email us at sneakerstashofficial@gmail.com with as many details and photos as possible. We'll have the affected part of your order replaced.

Major Defects

In situations where we have deemed a major defect to have occurred, you will be eligible for your choice of:

Refund
Store credit
Replacement of the order

Refunds (if applicable)

In the case of a major defect or an applicable situation, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

PAYMENT CANCELLATIONS - CREDIT CARD / PAYPAL

The cancellation of any orders processed with credit card(s) or Paypal are subject to either a 5% cancellation fee or 100₪ of the total order sum (the lower of the two).

Total order sum includes shipping, handling fees, processing fees as well and taxes both local and/or international.

Change of Heart

If for whatever reason you have a change of heart, refunds/returns are accepted according to the aforementioned terms and conditions.

Please note that once an item is removed from its packaging or opened, it is deemed USED therefore nullifying the refund policy.

If you change your mind, after the purchase, you have 30 days to return the product for a store credit equivalent to your purchase amount, less the cost of shipping (50₪ per parcel).

Loss of parcels

Sneakerstash is not liable for parcels that have been lost or misplaced in transit by third party suppliers and/or contractors. This includes but is not limited to all products sold and sneakers sent to and from our locations.

However, where a parcel is deemed lost, Sneakerstash will replace your order. The process to deem a parcel lost may take 7-28 business days.

If the parcel contains shoes being sent to and from our locations, an insurance policy of up to $300 is provided. Additional insurance may be provided on enquiry. We are not liable for the success of the insurance claims but we will help you out with the process.

In order to cancel an existing order, please send the following details to our support mail - sneakerstashofficial@gmail.com

- Order number (beginning with #SN)
- Full Name
- Email Address
- Phone Number (with corresponding area code)

For cancellations of orders purchased with credit cards, you’ll need to provide us with the last four digits of the corresponding credit card.

*Credit card cancellations are valid for 48 hours from the moment of purchase. Cancellations beyond this time frame are subject to store credit of the same value.

For all other checkout platforms such as Paypal, you’ll need to provide the corresponding email with which the order was placed.

Refund Processing

Sneakerstash is not responsible for processing procedures and times outside of our jurisdiction and refunds may take up to 40 business days. We are not responsible for additional delays placed on funds by financial institutions both domestically and internationally.

Return and Refund Policy for Sale Items

At Sneakerstash, we strive to provide clear and transparent guidelines for our customers. Please note that items purchased on sale or at a discounted price are not eligible for returns or exchanges. All sale and promotional items are considered final sale, and no refunds or exchanges will be offered for these purchases.

For items purchased at full price, returns or exchanges may be processed under the following conditions:

• The product must be in new, unused condition.

• The original packaging must remain unopened and intact.

• The return request must be initiated within the return period as outlined in our full policy.

Items that do not meet these criteria will not qualify for a refund or exchange.

We encourage all customers to review this policy carefully prior to making a purchase, particularly during promotional periods. For any additional information or specific inquiries regarding returns, please refer to our full Terms and Conditions or contact our customer service team for assistance.